PRIVACY POLICY

Ballysillan Foot Clinic

Last updated: 11 November 2026

1. Introduction

Ballysillan Foot Clinic is committed to protecting your privacy and ensuring that your personal information is handled safely, securely and responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our clinic, use our website, book an appointment or receive treatment from us.

We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.

Clinic details:

Business name: Ballysillan Foot Clinic
Address: 661 Oldpark Road, Belfast, BT14 6QY
Website: www.ballysillanfootclinic.co.uk
Data Controller: Ballysillan Foot Clinic

2. What Personal Information Do We Collect?

We may collect and process the following categories of personal information:

Personal and contact information

Full name
Date of birth
Home address
Telephone number
Email address

Medical and clinical information

Medical history and existing health conditions
Current medications and allergies
Previous treatments and relevant surgical history
Clinical examination findings
Vascular and neurological assessment results
Foot health conditions and treatment plans
Clinical photographs, where appropriate
Treatment notes and ongoing care records

Appointment and payment information

Appointment booking details
Appointment and treatment history
Payment records and transaction details
Cancellation and non-attendance information

Website information

Information submitted through website contact forms
Online booking information
Website usage information and cookies, where applicable

Health information is classed as special category personal data under UK GDPR and receives additional protection.

3. How Do We Use Your Information?

We collect and use your information for the following purposes:

To provide safe and effective podiatry care.
To assess, diagnose and treat foot and lower limb conditions.
To maintain accurate and up-to-date clinical records.
To arrange and manage appointments.
To communicate with you regarding your treatment.
To process payments and manage accounts.
To arrange referrals or communicate with other healthcare professionals where appropriate.
To meet our professional, regulatory and legal obligations.
To respond to enquiries and complaints.
To improve the services provided by our clinic.

4. Our Lawful Basis for Processing Information

Under UK GDPR, we must have a lawful basis for processing your personal information.

Ballysillan Foot Clinic may rely on the following lawful bases:

Contract: Where processing is necessary to provide the services you have requested.
Legal obligation: Where we are required to retain or disclose information to comply with the law.
Legitimate interests: For appropriate business administration, security and management of our services, where these interests do not override your rights.
Provision of healthcare: Processing health information for the purposes of providing healthcare or treatment, under Article 9(2)(h) of UK GDPR and applicable UK data protection legislation.

Where applicable, we may also rely on other lawful bases depending on the circumstances.

5. Sharing Your Personal Information

Your information will be treated confidentially.

We will not sell, rent or routinely share your personal information with third parties for their marketing purposes.

However, information may be shared where necessary and appropriate with:

Your GP or other healthcare professionals involved in your care.
Hospitals or specialist services where a referral is required.
Clinical software and appointment booking providers.
Payment processing providers.
Professional regulatory bodies, insurers or legal representatives where required.
Relevant authorities where we have a legal obligation to disclose information.

Information will only be shared where there is an appropriate lawful basis. Where consent is required, we will obtain it before sharing your information.

6. How We Store and Protect Your Information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, disclosure or destruction.

These measures may include:

Secure electronic patient record systems.
Password-protected devices and accounts.
Restricted access to confidential patient information.
Secure storage of paper-based records.
Appropriate data security procedures.
Secure disposal of confidential information when it is no longer required.

Patient information is only accessible to individuals who require it for legitimate clinical or administrative purposes.

7. How Long Do We Keep Your Information?

We retain patient records only for as long as necessary to fulfil our clinical, legal, regulatory and professional obligations.

Clinical records are retained in accordance with applicable professional guidance, legal requirements and our record retention policy.

We will securely dispose of or permanently delete information when it is no longer required.

Financial and accounting records may be retained for longer periods where required by law.

8. Your Rights Under Data Protection Law

You have several rights regarding the personal information we hold about you.

These include:

Right of access: You can request a copy of the personal information we hold about you.
Right to rectification: You can ask us to correct inaccurate or incomplete information.
Right to erasure: You can request deletion of your information in certain circumstances, although clinical and legal record-keeping obligations may prevent deletion.
Right to restrict processing: You can request that we restrict how we use your information in certain circumstances.
Right to data portability: You may request certain information in a portable format where applicable.
Right to object: You can object to certain types of processing.
Right to withdraw consent: Where processing relies on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact Ballysillan Foot Clinic.

We will respond to requests in accordance with applicable data protection legislation.

9. Confidentiality and Clinical Photography

Any photographs taken as part of your clinical assessment or treatment will be handled confidentially and stored securely within your patient record where appropriate.

Clinical photographs will not be used for advertising, social media, educational publications or promotional purposes without obtaining your separate, appropriate permission.

Your clinical information will not be disclosed to other individuals without an appropriate lawful basis.

10. Website Cookies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity and support website performance.

Some cookies are essential for the website to function, while others may be used for analytics or marketing purposes.

Where required, we will request your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through the website's cookie settings or your internet browser.

11. Marketing Communications

We may occasionally contact you with information about clinic services, appointment availability or relevant updates.

We will only send direct marketing communications where we have an appropriate lawful basis and, where required, your consent.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

Clinical and appointment-related communications are separate from marketing communications.

12. Complaints and Data Protection Concerns

If you have concerns about how we collect, store or use your personal information, please contact Ballysillan Foot Clinic in the first instance.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Website: https://ico.org.uk/

Telephone: 0303 123 1113

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or the way we process personal information.

The latest version will always be made available on our website.

14. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Ballysillan Foot Clinic

661 Oldpark Road, Belfast, BT14 6QY

Website: www.ballysillanfootclinic.co.uk

Email: info@ballysillanfootclinic.co.uk

Telephone: (028) 9039 1989